All volunteers are required to complete a mandatory 3-day provincial certification training program called Tourism Visitor Information Counsellor training.

During this training, volunteers receive an introduction to Tourism Vancouver's customer service expectations, a review of a variety of travel counseling tools, and an orientation to the various aspects of the visitor centres. Following this classroom style training volunteers receive additional on-site orientation as well as 1-day Superhost training. After the completion of 40 hours of on-site counseling experience volunteers receive a performance evaluation which is the final step in completing the requirements of Tourism Visitor Information Counsellor Certification.

In addition to the initial training, in-house workshops and member product familiarization tours are organized as part of Tourism Vancouver's commitment to on-going training and product knowledge development.